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Customer Service Advsior

  • Job reference: SHAB473832
  • Location: Shropshire
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Customer Service Advisor , Shropshire.

We have a vacancy within the Face to Face section of Customer Services at Shropshire Council. You will be providing a face to face customer service role to the residents of Shropshire Council so previous face to face customer services experience is required. You will need to be a quick learner. Knowledge of the services provided by a council and knowledge of council systems would be beneficial. You will be: * handling enquiries about council services * helping customers apply for services and report issues * handling paperwork and verification * dealing with homelessness and customers in crisis situations The team deals with face to face enquiries for Shropshire Council but also has the remit of encouraging customers to self-serve by using our telephone and computer facilities at our sites. This placement will predominantly be based in our Bridgnorth office. Sone training may take place in our Shrewsbury office. Please note, however, that the successful person could be asked to provide cover at any of the following face to face customer service points throughout Shropshire (Bridgnorth, Oswestry, Ludlow, Shrewsbury, Market Drayton and Whitchurch). This placement is for 2 months initially with the potential to extend. Interviews will be conducted by telephone.

If your are interesetd in this post then please forward your CV to adam.benouaich@servicecare.org.uk or call Adam on 01772 208966.