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Customer Service Assistant

  • Job reference: SSIMP030
  • Location: Nuneaton, Warwickshire
  • Job type: All
  • Area of Expertise: Administration Services
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Job description: We are looking to recruit for a fantastic customer service assistant based in the heart of Nuneaton.

Your main duties will be:

1.To provide a first point of contact for visitors to the Customer Service Centre.

2.To resolve customer enquiries received electronically and by post.

3.To assist visitors in using self service facilities such as internet terminals, within the Customer Service Centre.

4.To be a competent user of the CRM and other systems and procedures utilised within the service to ensure that the highest possible standards of customer service and accuracy of information are maintained.

5.To take responsibility for obtaining all information necessary to deal effectively with all customer enquiries, only transferring the enquiry to others where this is appropriate.

6.Where necessary, to put the customer in contact with appropriate colleague(s)/service unit(s), ensuring required information is transferred effectively.

7.To ensure that customers receive general information leaflets/packs/application forms and other general documents as required.

8.To update customers on the progress of their enquiries or service requests as appropriate.

9.To take cash and other payments, ensuring that the Council's procedures for the handling of cash; the ordering of goods and services and receipt of payments are followed.

10.To maintain good working relationships with department specialists in relation to customer service whilst acting as an advocate for the customer.

11.To develop and maintain a thorough and up to date working knowledge of the Council's services.

12.To be aware of Data Protection and Freedom of Information legislation and, so far as is reasonably practicable, ensure compliance with the requirements of the Acts.

13.To attend and participate in team and unit meetings as required, supporting colleagues and sharing information appropriately.

14.To provide general administrative assistance to the unit as required.

15.To assist in keeping the reception area and interview rooms maintained to an excellent standard and leaflet supplies are maintained and updated.

16.To keep such records as are required by the Council/Service Unit and to ensure that all data is inputted accurately.

17.To operate the Council's switchboard and other telephony systems.

18.To undertake such other duties of a similar nature and level of responsibility that may be identified as the services provided are developed and refined.

I know that this one is going to go fast so all you have to do is send your CV to stewart.simpson@servicecare.org.uk and Call Stewart on 01772 208967 to have an informal chat about this role.