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Customer Service Improvement Consultant

  • Job reference: RLC315
  • Location: Horsham, West Sussex
  • Job type: Permanent
  • Area of Expertise: Housing Customer Service Officer
Closes in:
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Job description: Job Title: Customer Service Improvement Consultant
Location: Horsham, RH12
Salary: £32,000 - £35,000
Contract Type: Permanent
Weekly Hours: 35 Hours
Possible Interview Dates: To be confirmed
Closing Date: 18/01/2019
I am recruiting on behalf of a client who are looking for a Customer Service Improvement Consultant to join their growing organisation. The successful candidate will be responsible for working hand in hand with the Customer Engagement and Insight teams to consistently deliver improved ways of working across the Group and provide tangible service improvements for their customers.
To be successful in this role, you will:
* Consistently deliver improved ways of working across the Group that will result in tangible service improvements for our customers
* Ensure that the customer is at the heart of everything we do as a business and creating opportunities for customer engagement and participation
* Support the Customer Service Improvement Manager to participate in group wide improvement projects
* Have the ability to use customer insight and data effectively, identify trends and root causes whilst complimenting these skills with creative and innovative solutions
* Engage and building strong relationships with customers, colleagues and stakeholders
* Be a confident team player who is resilient, professional and passionate about our customers
Applicants CV's should demonstrate the following to be considered:
*Experienced in designing and delivering improved ways of working.
*Confident in delivering training, presentations and communications in an engaging manner.
*Ability to accurately map complex processes and procedures.
*An experienced problem solver who can identify root causes and is solution focused.
*Proven experience of managing expectations and innovating to achieve results.
*Delivers high standards of customer service to both internal and external customers.
*Ability to respond to customer and colleague feedback professionally.
*Effective team player who can work collaboratively with customers, colleagues and senior stakeholders.
*Ability to work flexibly, prioritise and manage competing demands

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk