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Customer Service Improvement Manager

  • Job reference: RLC314
  • Location: Horsham, West Sussex
  • Job type: Permanent
  • Area of Expertise: Housing Customer Service Officer
Closes in:
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Job description: Job Title: Customer Service Improvement Manager
Location: Horsham, RH12
Contract Type: Permanent
Weekly Hours: 35 Hours
Possible Interview Dates: To be confirmed
Closing Date: 18/01/2019
I am recruiting on behalf of a client who are looking for a Customer Service Improvement Manager to join their growing organisation. The successful candidate will be responsible for enabling and embedding a customer focused continuous improvement culture across the business. With the responsibility for delivering tangible and immediate customer service improvements which deliver value.
To be successful in this role, you will:
* Have the ability to use customer insight and data effectively, identify trends and root causes whilst complimenting these skills with creative and innovative solutions
* Bring the customer to life and make their voices truly matter with the use of customer experience tools and techniques
* Drive and deliver change from start to finish. Engaging and building strong relationships with stakeholders, whilst tracking improvement outcomes and benefits
* Think strategically and consider the bigger picture when initiating customer service improvements
* Be a confident presenter who can clearly communicate information and reports in a way that is both engaging and relevant to the audience
* Lead and motivate individuals from across the business with a focus on collaboration, empowerment and recognition
Applicants CV's should demonstrate the following to be considered:
*Experience of transforming customer feedback into clear improvement actions and meaningful outcomes.
*Experience of meeting strict deadlines, managing critical paths and working under pressure.
*Ability to manage customer experience and service improvement programmes.
*Experienced in the use of customer experience tools and techniques.
*Analyses information logically and comes to objective judgements.
*Evidence of continuing professional development

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk