Service Care Legal are currently working alongside West Sussex County Council, who are in need a Customer Service Officer to join their team. This is an fantastic opportunity to join a really helpful and supportive service to help local residents.

ROLE: Customer Service Officer

LOCATION: Hybrid role - Council Bognor Office (min 2 days) with home working

SALARY: £11.64 ltd per hour

HOURS: Monday - Friday 9-5

The Role:

The Community Hub has been designed to provide a function that helps to keep

residents safe during the COVID19 crisis by meeting their urgent and ongoing

need. The Community Hub front door is delivered by the Customer Experience

Service where we help customers understand the support that is available to

them, helping them to remain self-sufficient, but recognising 'need'. The

Community Hub manages inbound calls from residents and makes outbound

calls supporting Central Government.

The role is responsible for providing a transactional front-line service direct to

customers, providing solutions to queries and issues raised, for example,

answering customer enquires through phone, email, letter, and social media and

making outbound calls. The focus of this role is to deliver a truly customer[1]focused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex

The Person:

If you are someone who has excellent customer service skills, knows all about customer care principles and is passionate about helping and supporting people, you'll be in good company in the Community Hub team.

You will be confident with all things IT, have a good knowledge of Microsoft packages, specialist software, social media and other required IT products in order to log customer enquiries and produce well written letters and emails.

You will enjoy receiving inbound and making outbound telephone calls and thrive on resolving a range of customer enquiries via telephone, letter, email, enquiry forms and social media.

You will always be thinking about how we can make things better and sharing your ideas with the team.

If this sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Alex Procter via email, alex.procter@servicecare.org.uk

We also welcome referrals for this position, where a successful recommendation would be worth £250.