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Customer Service Officer

  • Job reference: ASR009
  • Location: Accrington, Lancashire
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: Job Title: Customer Services Officer
Location: Accrington
Hours: 37.5 Hours
Contract: 3 Months Initially
Start Date: 16/03/2020
Pay: £11.20 Per Hour LTD

A Local Authority in Preston are looking for a Customer Services Officer initially on a fixed term contract. You will be expected to deal with inbound calls in a Contact Centre environment.

To be considered for this role you must be able to;

*Be fully effective in all aspects of customer service delivery, recognising the diversity of the citizens of Lancashire.
*Own individual enquiries and use initiative to identify the service needs of customers.
*Analyse and solve problems, whilst responding positively to pressure and dealing with confidential matters sensitively.
*Be able to meet key performance indicators including quality and quantity targets.
*Be highly proficient in the use of ICT systems. Experience of telephone technology typically used in a large customer contact centre would be useful.
If you are interested please give me a ring on 0 1 7 7 2 2 0 8 9 6 6 or send your CV to Ashlee . Ryan @ ServiceCare .org .uk