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Customer Service Officer

  • Job reference: ERBCSO2106
  • Location: Barnsley, South Yorkshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Customer Service Officer required in Barnsley

Full time (37 hours per week)
Initial 3 month contract
£10.75 ltd per hour

We are currently recruiting for a Customer service Officer to work in a contact centre environment in the Barnsley area. You will be seen as the key point of contact for various requests relating to all parts of the council - helping customers to understand the processes and procedures and making sure everything is implemented in the right way. You'll bring to the role a proven flair to provide support and manage the provision of data providing advice and guidance to our customers and external agencies. Crucially, you are an excellent communicator and have proven customer care skills.

Requirements
4 GCSEs (9 - 4) or equivalent, or a relevant level 2 qualification
Level 2 customer services qualification is desirable but not essential

Relevant Experience
*Experience of working with members of the public
*Experience of communicating utilising a range of access channels and electronically recording information
*Experience of providing advice, support and guidance
*Experience of working with confidential information
*Experience of working as part of a team and individually


If you would be interested in this role or any similar roles please do not hesitate to contact Emily @ Service Care on 01772 208964 or email emily.bentley@servicecare.org.uk

Benefits of working for Emily @ Service Care Solutions:
* A specialist, dedicated consultant offering single point of contact
* Exceptional referral bonuses
* An extensive & exclusive range of vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week
* Ltd and PAYE payment options available
* Frequent notifications for upcoming opportunities via text and email
* Loyalty schemes / bonuses
* DBS disclosures provided via fast track online services free of charge.

Note: Do you know someone who is looking for work in this field? If so, please pass these details on to them. If we are able to place them into work such as this, lasting over 13 weeks, we will happily pay you a £250 referral bonus!