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Customer Service Representative

  • Job reference: CSRBCP
  • Location: Bournemouth, Dorset
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
Closes in:
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Job description: Customer Service Representative needed for Bournemouth, Christchurch and Poole Council, £10.14 ltd per hour

Start Date- ASAP
Contract End date- 4 months (chance of extension)
Hours per week - 37
Pay rate - £10.14 ltd per hour
Team - Care Direct
Location - Bournemouth

Job Description
*To ensure a positive customer experience, providing a high quality and accurate answer to the customer enquiry
*Deliver excellent customer service is crucial in improving the Council's satisfaction ratings
*Work in a generic team and provide help, support and advice to all customer service enquiries on a range of Council services
*Gather information from the customer, understand the exact nature of the enquiry, utilise council ICT systems to determine the suitable solution and record those actions on the appropriate system
*Treat all customers fairly and equally in accordance with all relevant legislation and Council policy
*Carryout a number of administration functions

Experience Required
*Relevant experience within Customer Service

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV -

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.