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Debt Recovery Officer

  • Job reference: 15338
  • Location: Essex
  • Job type: Temporary
  • Area of Expertise: Administration Services
Job description: Debt Recovery Officer - Thurrock

I am currently recruiting for a Debt Recovery officer in the Thurrock area of Essex, this is a full time position working Monday - Friday 9am - 5pm.
The role of Debt Management Staff is to deal with a variety of contact types from telephone calls, written enquiries, emails, face to face visits and attendances to Court. To assist the team in the collection of outstanding Council Tax, Business Rates, Parking Contraventions and Sundry Debts.
The services of Enforcement Officers are utilised and on occasions staff will attend with them to people that have not paid.

Duties and responsibilities

*Interact with people experiencing difficulties in paying their debts at negotiate payment plans.
*Select appropriate cases for Enforcement Agents (Bailiffs) to visit, attachments of earnings or benefits to be implemented, request charging orders, commence insolvency (bankruptcy/winding up) or committal to prison procedures.
*Select and pursue cases through the County Court process, raising a summons, applying for judgment, then pursuing through Papers for Questioning or High Court action if appropriate.
*Tracing people that have absconded with computer based intelligence and via telephony.
*To educate people and rehabilitate non payers
*Interact with senior members of staff and with local Councillors
*Detect "vulnerable" people and support them and sign post them to Citizens Advice, Money Advice etc
*To interact with Debt Collection Agencies managing debts on behalf of the Council
*To respond to complaints
*To ensure adherence to the Councils Fair Debt Policy
*To attend County Court and Magistrates Court as required
*To work with colleagues to achieve service plan objectives/targets.
*To participate in Employee Development Scheme/Appraisals and contribute to the identification of your own and team development needs.
*To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
*To maintain awareness of and commitment to the Council's Equal Opportunity Policies in relation to both employment and service delivery.
*To ensure full compliance with Health and Safety legislation, including the Health and Safety at Work etc. Act 1974, the Council's Health and Safety Policy and manual and all locally agreed safe methods of work.