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Debt recovery Officer

  • Job reference: jt0047
  • Location: Thurrock, Essex
  • Job type: Temporary
  • Area of Expertise: Domestic and Support Services
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Job description: A Essex based Local Authority are looking to recruit a Debt Recovery Officer. The role of Debt Management Staff is to deal with a variety of contact types from telephone calls, written enquiries, emails, face to face visits and attendances to Court. To assist the team in the collection of outstanding Council Tax, Business Rates, Parking Contraventions and Sundry Debts.

The Role
Your key duties within the role will include the following:
*Interact with people experiencing difficulties in paying their debts at negotiate payment plans.
*Select appropriate cases for Enforcement Agents (Bailiffs) to visit, attachments of earnings or benefits to be implemented, request charging orders, commence insolvency (bankruptcy/winding up) or committal to prison procedures.
*Select and pursue cases through the County Court process, raising a summons, applying for judgement, then pursuing through Papers for Questioning or High Court action if appropriate.
*Tracing people that have absconded with computer based intelligence and via telephony.
*To educate people and rehabilitate non payers
*Interact with senior members of staff and with local Councillors
*Detect "vulnerable" people and support them and sign post them to Citizens Advice, Money Advice etc
*To interact with Debt Collection Agencies managing debts on behalf of the Council
*To respond to complaints
*To ensure adherence to the Councils Fair Debt Policy
*To attend County Court and Magistrates Court as required
*To work with colleagues to achieve service plan objectives/targets.
*To participate in Employee Development Scheme/Appraisals and contribute to the identification of your own and team development needs.
*To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
*To maintain awareness of and commitment to the Council's Equal Opportunity Policies in relation to both employment and service delivery.
*To ensure full compliance with Health and Safety legislation, including the Health and Safety at Work etc. Act 1974, the Council's Health and Safety Policy and manual and all locally agreed safe methods of work.
The Candidate
To be considered for this role you most demonstrate the below :
*Negotiation skills
*Experience of working in an office environment.
*Experience of communicating with members of the public both verbally and face to face.
*Experience of inputting and extracting information from the computer.
*Ability to communicate effectively with members of the public on the telephone and in person.
*Ability to communicate effectively verbally, and in writing.
*Ability to work under pressure.

The Contract
This is a full-time role for 36 hours per week, contract starting 01/04 and running for an initial 12 weeks with a possibility of extension.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period
How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.