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Desktop Support Technician

  • Job reference: IT Support
  • Location: Medway, Kent
  • Job type: Temporary
  • Area of Expertise: Domestic and Support Services
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Job description: Job Title - Band 5 Desktop Support Engineer
Location - Medway, Kent
Hours - Full Time
Salary - £16 PH LTD
Contract - 3 Months Ongoing.

An opportunity has arisen for a well organised and motivated individual to join the friendly and helpful IT systems team within an NHS service in Medway. Together with the other IT teams, this role will deliver a support facility for all Trust IT users ensuring that Trust's staff and other IT colleagues are fully informed of the progress of calls that are raised with the Service Desk. The role will ensure clear documentation of high quality records on actions undertaken in support of resolving IT incidents.
Duties will include Incident break/fix support, managing service requests, such as hardware and software installations and end user set-up and configuration. Build development and project implementation work, such as customer moves, migrations, audits and refresh programmes. As a member of the Field Service team the role will represent IT Services to the majority of the Trust's IT users, and as such the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible.
The role will require technical investigation and resolution of logged incidents or problems, and supporting implemented solutions and services to agreed SLA's. You will be taking a variety of support calls, aiming to fix all technical issues remotely or in person so a natural flair for problem solving is essential. The successful applicant will have a good knowledge of MS Windows Operating Systems, Active Directory, Cisco AnyConnect VPN, McAfee EPO, PC / Laptop & Printer Hardware and Microsoft Products, as well as experience of clinical IT systems.

Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability. If this sounds like you, and if you want to discuss the role further then please contact Tom at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to