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Desktop Support Technician

  • Job reference: JTH220419
  • Location: Bournemouth, Dorset
  • Job type: Temporary
  • Area of Expertise: Project/Programmes, Service Delivery/ITIL, Support/Helpdesk, IT
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Job description: Main duties of role:

*Handling second line support calls, fixing as many at point of contact and efficiently passing others to the correct third line team.
*Providing routine maintenance.
*Identifying common and repeat issues or P1 calls and take appropriate action.
*Investigate and understand customers' requirements and recommend ICT desktop solutions suitable for their needs.

Qualifications and experience:

*Knowledge of application packaging and OS deployment using SCCM or similar.
*Practical experience of current hardware and software support including cloud and thin client technologies.
*ECDL, CompTIA, ITIL foundation, A+ or equivalent

Our client is looking for a highly organised individual who is capable of handling multiple tasks simultaneously and meeting deadlines. You will be enthusiastic and dedicated to providing a professional level of customer service.
You must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to a vehicle.

Due to the high amount of applications we receive, if you do not hear anything back within 1 week of submitting your application, unfortunately you have been unsuccessful on this occasion.

If this sounds like you, please get in touch with Jake at Service Care Solutions on 01772 208968, or apply now!