Desktop Support, 1st line SUpport, 2nd line support, IT Infrastructure
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Desktop Suppot Technician

  • Job reference: AQIT480
  • Location: Southsea, Hampshire
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: I am currently recruiting for 2 Desktop Support Technicians to work in Hampshire.

This role is initially for 3 months and does fall inside IR35.

What is the role?

Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations. You will be responsible for supporting desktop devices.

You will receive, resolve and record requests for support.

Your priority will be to deliver an exceptional end to end service to our customers.

You will:

* Undertake routine installations and de-installations of items of hardware and/or software
* Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools
* Correct malfunctions, calling on other experienced colleagues and external resources if required
* Update the IT asset management system with details of all hardware/software items that have been installed and removed
* Provide assistance and resolve problems in a professional manner
* You will escalate problems following agreed procedures
* Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
* Provide advice on the use of applications
* Work to continuously improve the service
* Handle calls that come into the Service Desk via telephone, email and walk-ins.
* Participate in the rota for the desktop call monitor
* Undertake hardware repairs on PCs, laptops and printers
* Create and update documentation as required
* Supporting remote users

You should have experience in:

* Customer Support
* Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
* Microsoft office 2010 and 2013
* Hardware and software installation
* Hardware repair and/or support
* Application Support
* Desktop Support - 1st & 2nd line
* Windows Administration
* A+ Certification or equivalent knowledge
* A relevant Microsoft Certification or equivalent experience
* Report writing and record keeping
* Systems Administration
* Configuration Management
* Problem Management
* Basic knowledge of Networking principles
* Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958. Or email andrew.quinney@servicecare.org.uk