Service Care Solutions are looking for a Desktop Technician to work in Portsmouth. Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations..
You will:
- Undertake routine installations and de-installations of items of hardware and/or software
- Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools
- Correct malfunctions, calling on other experienced colleagues and external resources if required
- Update the IT asset management system with details of all hardware/software items that have been installed and removed
- Provide assistance and resolve problems in a professional manner
- You will escalate problems following agreed procedures
- Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
- Provide advice on the use of applications
- Work to continuously improve the service
- Handle calls that come into the Service Desk via telephone, email and walk-ins.
- Participate in the rota for the desktop call monitor
- Undertake hardware repairs on PCs, laptops and printers
- Create and update documentation as required
- Supporting remote users
You will have skills/knowledge in the following areas:
- Customer Support
- Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
- Microsoft office 2010 and 2013
- Hardware and software installation
- Hardware repair and/or support
- Application Support
- Desktop Support - 1st & 2nd line
- Windows Administration
- A+ Certification or equivalent knowledge
- A relevant Microsoft Certification or equivalent experience
- Report writing and record keeping
- Systems Administration
- Configuration Management
- Problem Management
- Basic knowledge of Networking principles
- Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)
You will have experience of:
- Providing fit for purpose customer solutions to time, quality and budget
- Managing complex stakeholder relationships
- Creative use of resources to deliver outcomes
- Influencing positive outcomes by using your excellent negotiation and communication skills
- Leading by example to inspire staff and colleagues
- Identifying and solving complex problems
- Producing and executing credible and feasible plans and solutions
- Implementing and following best practice.
- Delivering exceptional service in a customer facing role
If you are interested in this role or want further discussion please contact Chris Wheeler either via email: chris.wheeler@servicecare.org.uk or tel: 01772208962. Alternatively if you have any friend or colleagues that might be interested please feel free to refer them, as we a have a £250 referral scheme in place.
