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Desktop Technician

  • Job reference: DEIT460
  • Location: Southsea, Hampshire
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk
Closes in:
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Job description: My client, a Local Council in South Hampshire, is currently looking for an Desktop Support Technician to join the company on an 2 month initial contract basis with extension possible.

Reporting to the Service Desk Team Leader, you will work as part of a team providing first and second line support to users based at various locations. You will be responsible for supporting desktop devices.

You will:

* Undertake routine installations and de-installations of items of hardware and/or software
* Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools
* Correct malfunctions, calling on other experienced colleagues and external resources if required
* Update the IT asset management system with details of all hardware/software items that have been installed and removed
* Provide assistance and resolve problems in a professional manner
* You will escalate problems following agreed procedures
* Contribute to the investigation of problems and faults concerning the installation of hardware and/or software and confirm the correct working of installations
* Provide advice on the use of applications
* Work to continuously improve the service
* Handle calls that come into the Service Desk via telephone, email and walk-ins.
* Participate in the rota for the desktop call monitor
* Undertake hardware repairs on PCs, laptops and printers
* Create and update documentation as required
* Supporting remote users


Skills/knowledge:

* Customer Support skills
* Microsoft Operating Systems (Windows 7, Windows 8.1 and Windows 10)
* Microsoft office 2010 and 2013
* Hardware and software installation
* Hardware repair and/or support
* Application Support
* Desktop Support - 1st & 2nd line
* Windows Administration
* A+ Certification or equivalent knowledge
* A relevant Microsoft Certification or equivalent experience
* Basic knowledge of Networking principles
* Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM) preferred


Please contact Danny Eccles at Service Care Solutions on 01772 208958 for more information or to apply.

If this role isn't for you, we do offer a referral bonus of £250 for every new candidate you refer to us that we place in a position for more than 13 weeks. That's potentially £250 just for forwarding an advert to a friend!