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Digital Services Assets Lead (Police)

  • Job reference: RG/306
  • Location: Worcester, Worcestershire
  • Job type: Permanent
  • Area of Expertise: Police
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Job description: Service Care Solutions are recruiting for a Digital Services Assets Lead on a permanent basis based at Hindlip Hall, Worcester.

The main purpose of the role is to be responsible for definition and continual improvement of the Service Asset and Configuration Management (SACM) processes; which includes hardware infrastructure (network, server and security on premise and cloud), end-user devices, and software.

Main Responsibilities:
- To provide the immediate management ownership for force wide asset
related queries, determining and prioritising the immediate actions
necessary and resources required.
- To support the drive of the development the SACM strategy and roadmap,
supporting the design and implementation the SACM processes and
procedures, including driving the requirements in tooling to support the
process.
- To ensure the asset tagging of all digital services equipment purchased and
delivered. Ensure the movement or transportation of Assets to appropriate
storage areas and accurate recording of such Assets on the inventory
including year-end stock take.
- To provide leadership to the Digital Services Customer Support
Administrators, dealing with escalated issues both technical and nontechnical
ensuring compliance with corporate policy, procedures and
conventions.

Experience:
- Experience of implementing or maturing SACM within a medium to large
organisation.
- Experience of chairing meetings and giving presentations.
- Are able to advise on strategy/approach on implementing SACM in a
SIAM (multi-vendor) environment, having in-depth experience of ITSM
process improvement and implementation.
- Experience of Service Now software (SNOW) or similar asset
management software

Please Note: for vetting purposes, candidates must have resided in the UK for a minimum of 5 years.

The closing date for this role is 26th May 2020.

If you are interested in this role, please contact Becci on 01772 208962.