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Duty Worker

  • Job reference: SD26
  • Location: West End, London
  • Job type: Temporary
  • Area of Expertise: Healthcare Assistants/ Support
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Job description: Female OOH Duty Worker - The Marylebone Project

40 hours a week average over five weeks rolling rota, Monday to Sunday. Normal working pattern will be a combination of late evenings (4.30pm - 9.30pm), weekend long days (8:30am - 9:30pm), and overnight shifts (9:30pm - 8:30am) as directed by the project rota. Other times and shifts may be required as per the Project needs.

The post is subject to an enhanced DBS check.

The post is subject to a six month probationary period.

Position is exempt under the Equality Act 2010, Schedule 9, Part 1. Due to the nature of the project, the post holder must be female.

The job regularly involves walking throughout the Project, which is based over 2 sites 100m apart, over a number of floors with stair access. Physical mobility and ability to carry smaller items are required as essential.


1. Ensure the smooth running of the Project out of hours.
2. Be an active and participatory member of the Marylebone Project.
3. Undertake tasks and duties in line with the role, and deal with incidents with an appropriate response.
4. Use internal systems to maintain effective and efficient communication.
5. Provide responsive support to service users that compliments the work of the Support Worker teams.

To be a member of the Duty Worker Team (DWT) that contributes to the 24-hour support and accommodation of all Marylebone Project residents.

1. Ensure the smooth running of the Project out of hours.
2. Work within a rota system, maintain an awareness of sufficient staff levels and respond where necessary to discrepancies.
3. Maintain a welcoming environment in the Project out of hours for all staff, service users and visitors.
4. Maintain an up to date knowledge of each service user's support needs and associated risks.
5. Proactively participate in handover and remain committed to clear and relevant communication. Take a role in handovers, actions and teamwork.
6. Take a pro-active approach to the support of current service users.
7. Contribute to ensuring that all service user contact, activity, file notes and correspondence is logged in their respective files and systems.
8. Ensure service user notes are comprehensive, factual and relevant.


- Paid experience of working with vulnerable people.
- Knowledge of the challenges faced by homeless people and in particular homeless women.
- Knowledge of the needs of homeless women, and support approaches to women with complex needs.
- Knowledge of Safeguarding Vulnerable Adults and the Care Act.
- Solid IT skills, possessing the ability to work with the full Microsoft Package.
- Ability to multi-task and manage conflicting priorities.
- Some knowledge and experience of Housing Benefit and related issues.

If you aren't interested but you know someone who is, refer them and receive a £250 referral bonus! (T&C's apply)
The benefits of Service Care Solutions:
- £250 training allowance
- Excellent pay rates
- Exceptional referral bonuses
- Specialists consultants offering single point of contact
- Frequent notifications for upcoming opportunities via text and email
- Ltd & PAYE payment options available
- DBS disclosures provided via fast track online services free of charge.
- Weekly Payroll

If you are interested in this position, please contact Sean Devlin at Service Care Solutions on 01772208962 or