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Early Arrears Management Officer

  • Job reference: SH KL 199
  • Location: Manchester
  • Job type: Permanent
  • Area of Expertise: Administration Services
Job description: Service Care Solutions are now recruiting for an Early Arrears Management Officer for our client based in the centre of Manchester. The role of Early Arrears Management Officer will be a permanent position, the ideal candidate must be able to work well under pressure, in a team environment, and have a good understanding and knowledge of excel spreadsheets and computerised management systems.
The role of Early Arrears Management Officer will be to management of a portfolio of start-up loan clients who have defaulted on their loan repayments to establish repayment programmes or bring repayments up to date and maintain arrears rates below minimum contractual requirements.
The successful candidate's key responsibilities will be-
*Communicate professionally and confidently with clients to establish rapport and achieve repayment.
*Identify and escalate high-risk accounts.
*Prepare performance management Information for the Early Arrears Management Manager to monitor performance.
*Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme.
*Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.

If you interested in this exciting opportunity as an Early Arrears Management Officer in Manchester City Centre then please send your CV to kirk.lambert@servicecare.org.uk or call Kirk 01772208967.