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End-User Computing Support Analyst

  • Job reference: RLC358
  • Location: Southend-On-Sea, Essex
  • Job type: Temporary
  • Area of Expertise: Corporate Services
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Job description: Job title: End-User Computing Support Analyst
Location of the job: Southend, SS1
Contract type: 3 months temporary
Weekly hours: 37 hours
Pay: £300 - £350 per day
Working hours and breaks: Monday-Friday 9 until 5
Start date: ASAP

Our client are looking for an experienced End User Computing support analyst to deliver End User Computing (EUC) support across their entire company. The ICT team are responsible for providing technical support (1st to 3rd line) for end user services, working in an enterprise environment, underpinned by the ITIL framework, adhering to best practices.

The EUCSA role will provide primary customer support for end user community both in the office and at remote locations. This includes developing and maintaining End User Computing environments such as desktops, laptops, operating systems, core software and browsers, mobiles, digital devices and printers. The main areas of support include; software and hardware; systems and applications software; server and client operating systems; data and voice communications; networking and ICT security. This role will work in Business-as-Usual support and Project support capacity.

Technical expertise required
*Microsoft Server Operating Systems (2008, 2012, 2016, 2019)
*Microsoft Desktop Operating Systems (Windows 7, 8/8.1, 10)
*Microsoft Office 365 (and 2016, 2019)
*Cloud technologies such as Azure
*Citrix and VMWare
*Networking concepts - wired, wireless, TCP/IP, DNS, DHCP
*Mobile technologies (Android, IOS and Windows) and IoT exposure
*Routing, Switching LAN/WAN administration and monitoring
*Telephony Systems (IP, Cloud based solutions)
*AD administration including Azure AD
*SQL experience (systems administrator functions including performance monitoring and backup maintenance)
*ITIL experience
*Exposure to ITSM tools such as ServiceNow, Cherwell etc


Essential criteria:
*Experience working in an IT service delivery environment, responding to reported incidents/requests
*Previous experience in an IT customer facing support role
*Significant experience in providing support with Microsoft technologies (Server, Desktop and Off
*Must have worked in 1st 2nd and 3rd line support and have an ability to multi-task and work in a demanding environment.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk