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Estate Services Supervisor

  • Job reference: 19941
  • Location: South East London, London
  • Job type: All
  • Area of Expertise: Housing Professionals
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Job description: Estate Services Supervisor - Two Vacancies - London (SE1)
A large, London-based housing association are recruiting for two Estate & Services Supervisors to work as part of their Neighbourhood Team and support the Estate Services Manager to deliver a consistent, reliable, and responsive customer focused service for residents and properties.

The Role
In this role your key responsibilities will include:
*Inspect communal areas to monitor compliance with regulatory and statutory requirements.
*Manage estate service contracts to ensure delivered to agreed standards to meet our customers' expectations and rectify any defaults in a timely manner.
*To supervise the estate services bulk refuse and window cleaning operatives and to deputise for the Estate Services Manager in their absence.
*To work with and support the Neighbourhood Team address community safety issues to improve customer satisfaction.

The Candidate
To be considered for the role, you will require the following skills and experience:
*A strong understanding of estate management and monitoring risk and health and safety compliance and environmental service.
*Experience of monitoring and contract management of service contracts.
*Ability to communicate effectively with a range of people and organisations.
*Proven experience within a customer service environment, in a capacity which involves front line service delivery in a matrix management structure.

The Contract
This is a full-time position on a 12-month fixed term contract.
The salary for the role is £30,000, and you will also have access to a reward package with a wide range of benefits, including 25 days annual leave, pension, healthcare, season ticket loans, retail discounts and weekly fruit deliveries.

How to Apply
To apply for the role, please email your CV to Lee McMillan at Service Care Solutions (lee. mcmillan @ servicecare. org. uk) - if you wish to discuss the role in more detail, please call Lee on 01772 20 89 66.