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Estates Services Team Leader

  • Job reference: 17526
  • Location: East London, London
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Estates Services Team Leader, London (E3)
A large housing association are recruiting for an Estates Services Team Leader to manage and supervise a team of caretakers to ensure the highest possible standards of caretaking and cleaning, within the Bow area of London.

The Role
The focus of the role is to ensure standards are maintained, however, you will also be required to:
-Liaise with Customer Service Managers on matters relating to the general enforcement of tenancy conditions including investigations of complaints, nuisance, anti-social behaviour, noise, racial and other forms of harassment
-Lead in the monitoring of standards on the estates, through regular and ad hoc block inspections, either alone or in conjunction with managers, tenant representatives and Members, taking appropriate remedial action on problems encountered.
-Provide a responsive customer service to residents in relation to cleaning standards on the estates. Proactively responding to issues raised by residents in relation to estate services.
-Monitor contracted services on the estates, ensuring that any failure in service is addressed promptly.
-Carry out post inspections on communal repairs, reporting on the quality of work carried out by contractors.

The Candidate
To be successful within this role you will require experience of team management within a housing environment. Any experience of ASB, tenancy maintenance and complaints will also be beneficial to your application.

The Contract
This is a 3 month vacancy with a good chance of being extended. The role is full time.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/