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Field Care Supervisor

  • Job reference: 2709201919
  • Location: Hertfordshire
  • Job type: All
  • Area of Expertise: Unqualified Social Work
Closes in:
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Job description: Hi I Am currently looking for a X2 Permeant Field Supervisor to be based in Hemel Hempstead


Salary - negotiable
Hours 24 / 30 hours per week
Shift pattern 3 days one week and 4 days the next
Every other weekend is needed to cover
Car Driver is essential




JOB TITLE: Field Supervisor - Hemel Hempstead
REPORTS TO: Registered Manager

SUMMARY OF POST:
To maintain continuity of care and support to Service Users and to ensure efficiency and reliability of all visits to Service Users.

MAIN RESPONSIBILITIES:
* Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer.
* Organise Care Workers rotas to minimise changes to the service and travel between customer homes.
* Responding efficiently to day to day changes in the care and support packages.
* Implementation and monitoring of all relevant aspects of the Electronic Call Monitoring System.
* To ensure that all customers are correctly allocated on colleague and call times reflect the care package. To co-ordinate with deputy manager and ensure new care packages and care plans are completed within agreed timescales.
* Establish strong working relationships with all key stakeholders, including commissioning teams, Safeguarding Teams, social workers, procurement, District Nurses, OT's and PT's.
* To bid for new care packages and work closely with the management to ensure that new care packages have the required staff cover.
* To achieve targets, KPI's and objectives set by the Registered Manager.
* To be conversant with the Care Standards Act 2014 and legislation governing the service and other regulations concerning the provision of domiciliary care.
* To be familiar with the Company's obligation under the Health and Safety at Work Act 1974 and other Health and Safety Regulations detailed in the company's Health & Safety Policies.


Person Specification
* Experience of supervisory management in the care provision sector.
* Experience of customer care/handling complaints/problem solving.
* Ability to work as part of a team.
* Excellent communication skills, both written and verbal.
* Very good interpersonal skills.
* Ability to manage difficult situations calmly and effectively.
* Ability to lead and motivate staff.
* Knowledge of Care Quality Standards of Care,
* Knowledge of, and commitment to, person centred approaches to care.
* Knowledge of IT systems - Microsoft office: Word, Excel, Outlook etc.

If you would like to apply- Please send your cv to louise.rutter@servicecare.org.uk or call
01772 208964