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Financial Support Officer (Debt Collection)

  • Job reference: ASR020
  • Location: Redditch, Worcestershire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Job Title: Financial Support Officer (Debt Collection)
Location: Redditch
Contract: Temp
Hours: Full Time

A Local Authority in Redditch are looking for a Financial Support Officer (Debt Collection) to join them on a temporary basis who will provide administrative support within the Income Services Team to ensure that invoices are raised, payments made and accounts maintained on behalf of Redditch Borough and Bromsgrove District Councils.

The Role
The successful candidate will be expected;

*To raise, terminate and monitor accounts for Council related debts.

*To ensure that payment arrangements are made and maintained and that appropriate action is taken where the arrangement is not paid.

*To ensure that payments are posted to correct accounts and make necessary transfers of items.

*To make payment arrangements across all debt streams as appropriate, in accordance with guidance.

*To process written off debts in accordance with procedures and policy.

*To help customers access other forms of financial support where a need is identified.

The Candidate
To be considered for this role you must have;

*12 months' experience of working in a debt collection office environment.

*Experience of working in a customer orientated environment.

*Experience of IT systems used for the collection of debts (Cedar E-Financials System).


If you would like to apply for this role, please send your CV to Ashlee . Ryan @ ServiceCare .org.uk (remove spaces) or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.