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Forensic Administrator (Forensic Operational Support)

  • Job reference: MC/379
  • Location: Lambeth, London
  • Job type: Temporary
  • Area of Expertise: Criminal Justice
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Job description: Service Care Solutions are looking for a Forensic Support Officer (Forensic Administrator) to work on a contract with a major Police Force.

The Forensic Support Officer will process a forensic submission from receipt to conclusion, ensuring that submissions are accurately processed, allocated and recorded. They will be the first point of contact for internal and external customers seeking advice on a forensic investigation and provide an effective, efficient administrative support function for the Directorate of Forensic Services.

Knowledge, Skills & Experience

*Ability to manage workloads and resources
*Excellent communication and interpersonal skills
*Ability to build effective relationships with customers, colleagues and stakeholders
*Ability to manage customer expectation
*Awareness of the rules regarding evidence gathering, exhibit handling, continuity, integrity and the Criminal Justice System and be prepared to offer evidence and attend court if required.
*Competent IT user in a variety of corporate and stand alone systems and applications
*Desirable to have an understanding of the technical and procedural processes within Forensic Services.
*Confident decision maker and problem solver

Key activities

*Provide an initial point of contact for all enquiries directed to the team. Provide a help-desk / liaison service for a variety of telephone, electronic and personal callers.
*Quality assure submissions to ensure accuracy of information and compliance with procedure. Reject exhibits which do not conform to prescribed standards.
*Create work packages and assign submissions according to forensic requirement and in line with procedures and contractual obligations. Store exhibits in line with rules of continuity and integrity.
*Prioritise workload according to the level of urgency of each case and regularly review and monitor cases to manage priorities.
*Process identifications / matches in accordance with requirements
*Provide Management Information and Key Performance Indicator reports to line managers as required
*Complete administrative functions in association with tasks undertaken providing administrative support to the technical team.
*Provide timely and accurate minutes of Forensic Services team meetings
*Manage post production process of images
*Analyse, interpret and rectify problems with images and equipment in line with service protocol
*Work in partnership with Department of Forensic Services and line managers to develop and deliver change
*Comply with all Health and Safety obligations
*Flexible working to meet operational demand

If you would be interested, or if you have any questions, please don't hesitate to call Martin Cookson, on 01772 208962