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Head Of Corporate Compliance, Risk & Assurance - Camden

  • Job reference: 22149
  • Location: North London, London
  • Job type: Permanent
  • Area of Expertise: Housing Professionals
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Job description: Head of Corporate Compliance, Risk & Assurance - Camden
A large housing association are recruiting for a Head of Corporate Compliance, Risk and Assurance to lead, inspire and motivate the newly created Corporate Compliance Team to deliver a high quality, professional, customer-focussed service to the Group, delivering a step-change in performance across all areas of responsibility thereby supporting delivery of the 2018/23 Group corporate plan.

The Role
This business-critical role is wide-ranging and demands technical knowledge and expertise in regulation, risk, data protection, insurance and assurance as well as the ability to provide excellent leadership and drive continuous improvement in managing customer complaints, organisational policy and business continuity. The role necessitates the ability to explain technical detail in non-technical language and well-developed supporting, influencing and customer engagement skills. It is a cultural-transformation as well as customer-focussed role: the post-holder will regularly engage at a senior level with Directors, Executives and non-Executives as well as 'Heads of' service and business managers.
This will include the following tasks and responsibilities:
*Actively support and positively engage with the business to ensure that the Group is fully compliant with all aspects of the Regulator of Social Housing's regulatory framework as well as all other areas of corporate compliance including, but not limited to, data protection, anti-fraud, anti-money laundering and Payment Card industry (PCI) compliance.
*Ensure maintenance of the Group's top rating for governance (G1) as assessed by the Regulator of Social Housing through ongoing improvements and embedding of all aspects of corporate compliance.
*Develop and report against a corporate compliance framework covering all relevant corporate regulatory standards (but excluding health and safety/asset compliance related matters).
*Provide clear direction and leadership in relation to strategic and operational risk management ensuring that sound and proportionate risk management is embedded in ways of working throughout the Group.
*Lead the Group's corporate insurance strategy, ensuring key risks are proactively managed and insurance costs are driven down,
*Work with the Executive and wider Senior Leadership Team to oversee the development of risk registers, both operational and strategic
*Actively support and constructively challenge leaders and managers in the continued strengthening of the Group's risk and control processes.
*Ensure the corporate assurance framework is up to date and that feedback and learning flows operate effectively.
*Lead and oversee the effective management of customer complaints ensuring at all times excellent customer service is central to the approach taken by the team.
*Ensure effective management and resolution of complaints including those referred to the Housing Ombudsman through cross-business engagement and clear, prompt processes for learning and embedding change.
*Lead the organisation's overall approach to policy, ensuring policies address legal and good practice requirements and meets the needs of the business.
*Lead the creation of a mechanism for cross-organisational policy review at Senior Leadership Team level.
*Ensure the organisation's business continuity plan is fit for purpose, kept up to date and tested regularly.
*Provide sound technical advice and support to the Group Director Governance and Compliance and the wider business on all areas within the remit of the role.
*Produce high quality, technically sound and business-focussed reports for onward reporting to the Executive, Audit & Risk Committee and Group Board.

The Candidate
To be considered for this role, you will require significant technical knowledge and expertise in corporate compliance areas relevant to the Group including, for example, the Regulator of Social Housing's regulatory standards, Anti Money Laundering, Anti-Fraud, PCI, Consumer Credit Licence. You will also require demonstrable experience of effecting change in a corporate compliance leadership role, as well as the following:
*Demonstrable experience of staff motivation and management.
*A proven track record of delivery in a demanding and fast paced environment.
*Demonstrable experience of working at a senior level within a regulated sector.
*Demonstrable experience of leading and delivering transformational change.
*Excellent attention to detail.
*Demonstrable experience of working collaboratively at senior management level.
*Degree level education.
*High level of IT skills and literacy.

The Package
This is a permanent role, offering a salary in the range of £45,000 - £50,000, as well as the following benefits:
*Annual leave - 28 days plus bank holidays
*Pensions - The Client is a sector-leader in their contributions employee's pensions.
*Buying and selling annual leave
*Paid time off to volunteer in our communities.
*Season ticket loans
*A healthcare cashback plan - allowing you to claim back cash for you and your family's routine healthcare.
*Study leave - up to five days off per year to study toward a relevant qualification.
*Career break - after three years' continuous service.

How To Apply
To apply for this role, please contact Lee McMillan at Service Care Solutions via phone, 01772 208 966 or email, lee. mcmillan @ servicecare. org. uk