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Head of Housing Support - Birmingham

  • Job reference: SB005
  • Location: Birmingham, West Midlands
  • Job type: Permanent
  • Area of Expertise: Head of
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Job description: I am currently recruiting for a Head of Housing Support based in Birmingham. This is a 6 month contract with a salary of £53,395 pro rata (+ management allowance).

The main purpose of the role is to develop and facilitate an organisationally mainstreamed housing support service. This will include building wider partnerships in areas like homelessness support internally and externally to deliver wider housing support and tenancy sustainment services to all our residents to sustain and build effective tenancies and communities.

The key duties are :

Strategic Development

*Development of a mainstreaming strategy for housing support and tenancy sustainment across the organisation, ensuring that all operational aspects of the business understand and are engaged in the delivery of effective housing support and tenancy sustainment activities.
*Responsibility for the operational aspects of housing support and tenancy sustainment in co-regulation through the Local Stakeholder Boards.
*Develop strong partnership working with external partners, commissioners of services statutory and voluntary partners and regulators of services in terms of Housing Support.
*Support the development of our Homeless offer to external local authority partners in terms of the Homeless Reduction Act (HRA)

Service Development

*To oversee the management of the housing support and tenancy sustainment elements of the Groups services to residents in directly and indirectly managed schemes.
*To develop a range of methods of housing support and tenancy sustainment services for residents to inform the Group of their views and experiences of the service including both face to face and on line.
*To oversee any direct consultation activity required with customers in relation to changes or improvements to services.
*To co-ordinate housing support and tenancy sustainment elements of service improvement exercises.
*To support the involvement of residents in engagement forums across the Group.
*To provide effective liaison between involved customers and the executive to ensure that customer perspectives and evidence is appropriately considered and responded to.
*To develop specialist involvement mechanisms for customers to proactive scrutinise the service, including; customer journey mapping, mystery shopping etc.
*Development of a strategic approach to housing support and tenancy sustainment which will add value to our core operational services, strengthen local communities and increase the resilience and mutuality of our residents.

Leadership and Staff Management

*Lead, inspire and manage staff and resources and engender positive and supportive working relationships across the Group ensuring effective and appropriate financial and management control.
*Through personal and professional example motivate, direct and develop staff for the benefit of the Group and uphold the Vision and Values.
*Develop, implement and maintain key communication channels with customers, management colleagues and business partners.
*Responsibility for ensuring that the Group's risks in relation to improvement are updated and managed effectively.

Financial Management

*Responsibility for assuring that recommendations arising from resident involvement activities are based on sound financial assessment and that value for money in cash and non- cash terms is clearly evidenced in any improvements.
*Ensure delivery of VFM solutions through implementation of pilot solutions.
*Management of departmental budgets
*Performance Standards & Quality Control

Risk Management

*Ensure risk management procedures and appraisal systems for activities are undertaken by the team.
*Ensure Safeguarding responsibilities are maintained across the service

If you are interested in this position please call Sam at Service Care Solutions on 01772 208 966 or email your CV to