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Head of Service Development

  • Job reference: JAMC498
  • Location: Barking, Essex
  • Job type: Permanent
  • Area of Expertise: Project Management
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Job description: My client, a local authority based in North East London is looking for a Head of Service Development to join their team. This is a full permanent position and the successful candidate must have experience in a similar role, must be educated to degree level in a relevant discipline and will ideally have experience with strategic development and methodologies.

The main purposes of the role are as follows;

To be responsible for the strategic development of current and future services and their delivery models and to be the principal lead for existing and potential customers on new initiatives and services.
Be responsible for identifying market trends and innovations and developing methodologies to enhance the service offered to customers.
The successful candidate will also have dotted line responsibility for customer development functions of the operational management team.

Along with these responsibilities, the successful candidate will also oversee the following;

Identify methodologies for improving service quality through better customer engagement.
Maximise opportunities for income generation whilst remaining sensitive to the nature of our customers.
Research and stay abreast of market trends and developments to ensure the service stays at the forefront of delivery in the sectors in which it operates.
Working with Head of Operational Performance to ensure that new and improved practices are fully implemented across the business.
Liaise with suppliers to identify new initiatives and products that will enable our services to be market leading.
Working with the Sales and Marketing Director identify new opportunities and be the professional operational lead on future bids and tenders.

The client is looking to move quickly with appointing to this position and as such are looking to offer £50k - £70k per annum to the successful candidate, dependant on experience and qualifications.
If this position sounds of interest, please email a copy of your up to date CV to jamal.cantwell@servicecare.org.uk or call Jamal at Service Care Construction on 01772 208967.