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Home Ownership Advisor

  • Job reference: RLC469
  • Location: Sevenoaks, Kent
  • Job type: Permanent
  • Area of Expertise: Sales
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Job description: Job title: Home Ownership Advisor
Location: Sevenoaks, TN13
Start Date: June 2020
Contract Type: Fixed Term Contract Covering Maternity
Weekly Hours: 37 hours per week
Work Pattern: Monday - Friday, 08:45am - 17:15pm
Salary: £30,024
Other notes: A full UK driving License and access to own vehicle is required (mileage to be expensed)

Our client are looking for a candidate who can help provide a proactive service to helping people find a home that's right for them, keeping them informed through each stage of their journey while providing honest, professional guidance.

Job Purpose

*Implement sales and marketing strategies for new home ownership opportunities, providing a positive first response and handling enquiries to meet right person, right answer, first-time targets.
*Manage customer contact, proactively engaging with customers seeking affordable home ownership, accurately maintain waiting lists, ensuring marketing approaches are relevant and timely to meet customer needs.
*Maximise income by proactively administering sales from initial leads, matching customers through from sales to occupation, and facilitate subsequent stair-casing and re-sales.
*Communicate and collaborate with colleagues to ensure that follow up from site meetings, marketing events, valuations, viewings and tenancy sign ups across Kent and Medway provides seamless and efficient service.
*Respond to home owner and leasehold selling enquiries and co-ordinate responses to solicitors in accordance with our service standards in a timely efficient way, ensuring records are kept up to date.
*Be proactive to achieve sales targets and maintain exceptional service delivery in assessing applicants for home ownership and the timely provision of sale packs.
*Handle low level lease disputes and queries regarding charges, service delivery, repair responsibilities and advise colleagues seeking to interpret and enforce lease conditions. Escalate disputes when necessary.
*Work in collaboration with finance colleagues to provide accurate and timely information for performance management and financial planning; as well as to enable tenancy accounts to be set up and adjusted accordingly at the point of re-sale, stair-casing and sale completion.

Candidate Profile
*Experience in dealing with residential sales and/or leasehold management.
*Experience of collaborating with internal and external partners to achieve joined up solutions.
*Experience of strong time management and achieving outcomes in a pressured environment.
*Great communication and customer services skills.
*Able to collaborate, building a positive rapport with customers, colleagues and other stakeholders.
*Able to meet deadlines, manage competing commitments and perform to achieve targets.
*Understanding of home ownership sales and leasehold issues.

*Able to interpret and communicate lease obligations and requirements for sale progressions to customers in a clear way.
*Able to deliver workload independently or with minimal supervision / guidance and be flexible to achieve outcomes.
*Able to solve problems, offering practical solutions in a reasonable timescale and escalate when appropriate.
*Able to work as a team to improve service and implement efficiencies, ensuring reliable and efficient core processes and making good use of ICT systems.
*Commitment to applying equality and diversity to customer service.
*Competent at managing own learning and self-development.9
*Competent user of Microsoft products. Willing to learn in-house ICT systems

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk