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Home Services Manager (Part Time)

  • Job reference: 21965
  • Location: Portsmouth, Hampshire
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Home Services Manager
One of the largest housing associations in the South of England is recruiting for a Part Time Home Services Manager to own and manage the customer relationship, providing innovative mixed tenure landlord services across a patch in Hampshire, on a Six-Month Fixed Term Contract.

The Role
The Focus of the role is to deliver an excellent tenancy management service to clients across Hampshire. This will include the following responsibilities:
*Taking ownership for a patch of properties and working with customers to ensure efficient tenancy and leasehold management including; letting empty homes, income maximisation and arrears management, setting service charges, resolving anti-social behaviour and managing casework, ensuring customers' homes are safe in relation to gas and fire safety and repairs are carried out effectively, undertaking estate inspections and delivering agreed actions
*Working proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord
*Proactively supporting team members to deliver seamless services in line with the Corporate Strategy
*Delivering improved performance on key indicators including customer satisfaction, letting empty homes, post inspections, estate inspections and income collection

The Candidate
To be considered for this role you will need to have prior experience in tenancy and leasehold management, as well as having an understanding of the legal framework surrounding these. You will also need to have a good working knowledge of all aspects of housing management from anti-social behaviour, tenancy enquiries, rent collection, estate inspections and lettings.

The Contract
This is a 6-month fixed term contract, working part time (17.5 hours per week)

The Package
Once successful in this role, you will receive a salary of circa £30,000 pro rata
*23 days holidays plus public holidays pro rata
*A great pension scheme
*The ability to buy extra leave and discount cards
*Flexible working
*Employee referral scheme
*Cash claim-back on medical treatments
*Travel to work loan
*Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk
You can also call Lee on 01772 208 966 to discuss the role in more detail.