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Homeless Outreach Worker

  • Job reference: RLC461
  • Location: Reading, Berkshire
  • Job type: Temporary
  • Area of Expertise: Sheltered Housing
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Job description: Job title: Homeless Outreach Worker
Location: Reading, RG1
Contract Type: Temporary ongoing
Weekly Hours: 37.5 hours per week
Work Pattern: shift patterns including evenings and weekends

To deliver and ensure that contact is made and sustained with rough sleepers in a specific area. Ensuring
appropriate assessments and referrals are undertaken and that all clients are engaged with services in
order to receive support towards ensuring they move from the streets and into accommodation or
reconnection services.

*Undertake Outreach work on a rota basis including working early mornings, late nights and at weekends if required.
*To assess the needs of individual rough sleepers and to provide them with a variety of options of support services/accommodation in liaison with other agencies and specialist workers.
*To advocate, where appropriate, on behalf of rough sleepers with external agencies regarding their welfare rights, Primary Health Care needs and other issues affecting their Health and well being.
*To take a pro-active role in promoting awareness of the Service and related issues within the community and businesses of the designated Area/Borough.
*To maintain a caseload of clients. Offer clients assertive, consistent ongoing guidance & support until they are in a position to be able to move from the street into accommodation or reconnection services and/or other appropriate support services.
*To source accommodation for rough sleepers within or connected to the area.
*To make appropriate referrals in consultation with the staff team and Team Coordinator.
*To take part in the evaluation and development of services within the Outreach Team.
*To deal with user's complaints and to resolve conflicts between users sensitively and effectively.
*To ensure that regular case reviews are carried out within agreed timescales and that support plans are implemented and consistently high quality case notes are recorded on CHAIN and other data base systems as required.
*To carry out the required level of monitoring and tracking of clients and that the appropriate monitoring information is available to the relevant agencies. To ensure accurate and up to date files on all rough sleepers worked with are recorded on CHAIN and other Data base systems as required.

Person Specification

*Cover for other members of the team and division as necessary.
*Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
*Experience of motivating complex and diverse client groups to engage with services and support.
*Experience of assessing client needs and supporting clients to address their needs through assertive
*case management.
*Knowledge of the services and legislative environment regarding housing, health, work and
*immigration as it relates to homeless people.
*A person-centred recovery focused approach and the necessary social skills to initiate and maintain
*constructive and appropriate relations with clients and agencies in a detached street and
*community environment.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to