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Homelessness Customer Service Advisor

  • Job reference: 18132
  • Location: Wakefield, West Yorkshire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Homelessness Customer Service Advisor, Wakefield
A local authority in Wakefield are recruiting for a Customer Service Advisor to provide customer contact for service users who are homeless, potentially homeless or in housing need providing information, advice, support, signposting and advocacy as well as solutions to assist in resolving initial enquiries made to the Housing Needs Service.

The Role
In this role you will be assisting the homelessness officers and housing options officers with answering calls and signposting customers to the correct teams and answering general queries, with regards to homelessness and housing applications, as well as providing administrative support to these teams.

The Candidate
To be successful in the role, you will require a knowledge and understanding of homelessness legislation and the issues surrounding homelessness currently. You will also need to be an accomplished administrator with excellent customer service experience. You will also require the following:
-Good knowledge of housing options within the district
-Good knowledge of the districts Choice Based Lettings Scheme
-Knowledge of local social housing allocations policies including choice based lettings
-Knowledge of Safeguarding adults and children.
-Experience of identifying urgent or emergency situations in a customer service environment and responding with the appropriate level of escalation
-Managing customer expectation

The Contract
This is a full time role on a three month contract, there is a chance the contract could be extended beyond this.

How to Apply
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…

Similar Roles
I am also recruiting for a Homelessness Officer in the same local authority - more information on this role can be found here: