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Homelessness Investigations Officer, Northampton

  • Job reference: 15567
  • Location: Northampton, Northamptonshire
  • Job type: All
  • Area of Expertise: Homeless and Housing Options
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Job description: Homelessness Investigations Officer, Northampton.
Service Care Solutions are recruiting for a Homelessness Investigations Officer for a local authority in Northampton. As a Homelessness Investigations Officer based in Northampton, you will need to be an Experienced Homelessness Officer with a sound understanding of guidance and case law. You must be able to make appropriate and thorough enquiries, and produce robust Section 184 decisions. You must be able to juggle a large number of cases as you will have a case load of approximately 30-35.
The key focus of this role is to work as part of a team undertaking interviews of households who are homeless or threatened with homelessness within 28 days, in accordance with the legislative definition. Taking written applications and making effective enquiries under section 184 of the Housing Act 1996 Part VII.
Your main responsibilities will be as follows:
*To work in accordance with the Housing Act 1996 Part VII and Homelessness Act 2002, whilst being mindful of the Codes of Guidance.
*To make a decision as to what duty, if any, is owed to the applicant by the Council, either in the long or short term.
*Decisions made to include any duty owed under section 188 for the provision of temporary accommodation, section193 duty to secure long-term accommodation, discharge of section 188 and section 193 duty in appropriate circumstances.
*To be responsible for ensuring accurate and appropriate record keeping including updating all relevant case files, whether in hard copy or electronically, whilst adhering to the Data Protection Act 1977.
*To work in accordance with the procedures of the service to ensure an equitable service is provided to all applicants.
*To be responsible for maintaining an up to date knowledge of case law and legislation for the purposes of making legally accurate enquiries / decisions.
*To assist in the overall reduction of B&B use and the cost of temporary accommodation provision by accurately determining / investigating an applicant's need for temporary accommodation.
*To have an understanding of the cost to the public purse and to work effectively to ensure the service achieves value for money.
*To liaise with a range of stakeholders, including landlords, mortgage providers, other statutory and voluntary organisations and internal departments within the Council to enable thorough and timely homelessness enquiries to be carried out.
*To provide support to the Housing Options and Advice Manager and both Senior Officers to build strong and effective partnerships with all stakeholders and other internal departments.
*Adherence to the Corporate Standards for example responding to all written and verbal requests, enquiries and complaints in a timely and professional manner.
This is a full-time vacancy on an initial 3-month contract with a great chance of being extended.
Please ensure you have an enhanced DBS before applying.
Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email