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Homelessness Outreach Officer

  • Job reference: 21197
  • Location: Maidstone, Kent
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: Homelessness Outreach Officer - Maidstone
A local authority in Kent are recruiting for a Homelessness Outreach Officer, to provide a compassionate and supportive response to service users who form part of the Maidstone street population, including rough sleepers and street drinkers, including carrying out weekly assertive outreach.

The Role
The focus of the role is providing outreach support to the homeless population within Maidstone - this will include the following tasks and responsibilities:
*The post will be primarily working within a supported housing project in Wateringbury.
*To investigate instances of individuals sleeping rough in the borough and liaise with partner agencies to deliver multi-agency interventions, this may include taking the lead.
*To provide information and advice on support services available and provide assistance in exploring various housing options.
*To be able to adapt working practises to work with vulnerable people both on the streets and within accommodation.
*To carry a caseload of clients, ensuring they are effectively supported and this is followed up with effective casework management including support plans, risk assessments and needs assessments.
*To be able to work flexibly which includes early mornings, evenings, weekends, and participate in an out of hours on call rota.
*To deliver a reactive outreach service to investigate instances of rough sleeping and street homelessness throughout the borough.
*To undertake work out of hours including weekends and evenings, using your own transport, ensuring your own personal safety at all times.
*To work in collaboration and partnership with stakeholders to investigate areas of known and new rough sleeping and to make contact with those individuals sleeping rough, promoting and encouraging their engagement with support services and options for accessing accommodation.
*Identifying the complex needs of often highly vulnerable and high-risk clients, which will include, substance misuse, alcohol dependence, mental health issues, offending and violent behaviour, anti-social behaviour and individuals involved in the sex trade, and making appropriate referrals to services.
*To maintain accurate records detailing the street population cohort, including updating the Big List and Centralised Referral List.
*To produce high quality casework management forms which have been coproduced with clients.
*To attend monthly street population operational meetings, focusing on the high profile, high-risk cases whom form part of the Maidstone street population.
*To provide a multi-agency response and communicate information between all agencies in order to reduce street homelessness and increase access to support services.
*To assist in developing best practice in providing homelessness services and solutions to homelessness.
*Support and promote the provision of programmes and campaigns aimed at reducing rough sleeping and homelessness; including the Killing with Kindness Campaign and Maidstone Churches Winter Shelter.
*To support the delivery of the Severe Weather Emergency Protocol in accordance with local policy and national guidance.

The Candidate
To be considered for this vacancy, it is essential that you have the following skills and experience:
*Knowledge of housing and homelessness legislation such as the Housing Act 1996; Homelessness Code of Guidance; Protection from Eviction Act 1977; Deregulation Act 2015; and Homelessness Reduction Bill
*Good working knowledge of outreach, accommodation projects and services that can help people with housing problems
*Full UK driving licence and use of own car for work purposes
*Experience of working with vulnerable people providing support, in the field of homelessness, housing related field or another support service.
*Have demonstrable experience of being able to motivate and engage with service users who are chronically and socially excluded from mainstream society and services.
*Knowledge and experience of utilising a range of housing options to relieve and prevent homelessness
*As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential

The Contract
This is a full time position, on a temporary contract which will run initially to the end of July 2019, thought there is a chance this could be extended.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk
You can also call Lee on 01772 208 966 to discuss the role in more detail.

The Start Date for this role is Monday 8th April and applications close on Wednesday 27th March at 17:00.