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Homeownership Officer

  • Job reference: 19901
  • Location: Grays, Essex
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Homeownership Officer - Grays, Essex
A local authority in Essex are recruiting for an experienced Home Ownership Officer who is multi-skilled across all Homeownership disciplines, to be responsible for the administration of applications made under the Right to Buy, as well as having Service Charge and Major Works responsibilities.

The Role
The focus of the role is to be responsible for the administration of applications made under the Right to Buy. You will also allocate, calculate, and apportion service charges in accordance with legislation, and ensure compliance under section 20 Landlord and Tenant Act.
You will also have the following responsibilities in the given areas...

Right to Buy
*To receive and process applications for Right to Buy, determining eligibility, calculating discounts and preparing statutory notices in line with the agreed procedures and statutory frameworks.
*Deal with written and verbal enquiries from leaseholders and their legal representatives on leasehold management and complex issues, undertaking face to face interviews where required.
*To be responsible for drafting responses to complaints/ service enquiries from customers and Members.
*Co-ordinate the provision of supporting comparable evidence to the District Valuer where a 'Re-determination' is requested. Liaise with external and internal stakeholders to ensure accurate provision of required information.
*Assist in the investigation of possible fraudulent Right to Buy applications, and represent the authority in Court proceedings.
*Analyse and review performance trends for service provision and monitor trends in valuation levels to ensure marked variations are highlighted to the Home Ownership Manager.

Service Charges
*Liaise with Contract Managers to collate, analyse and apportion service charge data to support the production of the annual estimates and actuals within statutory limits.
*Regular reconciliation of communal repairs charges, identifying any discrepancies from quarterly reports and informing relevant departments to investigate and resolve.
*Reconcile actual service charge costs and issue year end statement of accounts, complying with lease obligations and current legislation.
*Responsibility for any service related complaints and enquires from leaseholders, that the customer experience is professional and positive.
*Collating and interpreting all legal documentation to ensure service charges are set in accordance with the lease
*Liaise with the Homeownership Manager to provide information for the defence of service charges cases at First Tier Tribunal [Property Chambers] hearings.
*Produce part year service charges and determine each service charge payer's liability, in accordance with the completion date

Major Works
*To ensure that consultation requirements statutory obligations under the Common hold and Leasehold Reform Act 2002, and Section 20 Landlord and Tenant Act 1985 are fully met.
*To ensure that final accounts are produced within the statutory time limits, and invoices are raised in a timely manner.
*Create and maintain proper records of consultation exercises carried out, which demonstrate that all necessary processes have been adhered to, in line with the requirements of the Landlord and Tenant Acts and the Common hold and Leasehold Reform Act 2002.
*Attend meetings within and outside of normal office hours, including, major works consultations and resident meetings on Home Ownership issues.
*Resolve major works disputes arising from billing. Assist the Home ownership Manager to facilitate mediation
*Prepare responses to, service enquiries, Member Enquiries, stage one complaints, MP enquiries and freedom of information requests relating to the Home Ownership Service.

The Candidate
To be considered for this role it is essential that you have previous Home Ownership experience as well as knowledge of Service Charges, as well as legislation pertaining to these areas.

The Contract
This is a full time role, working 37 hours per week. Initially the contract will run until the end of January 2019, though there is a strong chance the role will be extended.

How to Apply
To apply for this role, please email a copy of your CV to Lee McMillan at Service Care Solutions (lee. mcmillan @ servicecare. org .uk) or feel free to give Lee a call on 01772 208 966