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Housign Advisor

  • Job reference: RLC518
  • Location: Eastbourne, East Sussex
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: Job Title: Housing Advisor
Location: Eastbourne, BN21
DBS: Full enhanced required
Contract Type: Temporary ongoing
Weekly Hours: 37 hours per week
Start Date: ASAP

The Role
*Assist the efficient, effective and consistent processing and resolution of customer case work, identifying and meeting customer needs and ensuring the sharing and dissemination of best practice.
*To undertake or support leads in partner agencies on a range of cases, assessing the risk and vulnerability of customers and considering all aspects of the customer's situation in order to provide the best avenue of support.
*Assist with the understanding of customer need and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council's outcomes and ensuring high levels of internal customer satisfaction.
*Supporting customer self-serve and spotting opportunities initiate further enabling and self-serve.
*Manage rule-based customer cases and issues effectively and understand when to consult with others, including specialists. Maintain confidentiality in line with agreed policy and relevant data protection legislation.
*To support the continuous improvement of processes and procedures within the service using best practice from others where appropriate.
*To provide support for the escalation of service issues.

Essential Criteria:
*To be considered for this role, you will require previous experience working within supported housing or a care background.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk