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Housing Administration Assistant

Job Description


Job Title: Housing Administration Assistant
Locations: Pudsey LS28 (office based only)
Contract Type: Temporary ongoing for around 6 months
Work Pattern: Monday-Friday 36.25 hours per week
Start Date: ASAP

A new opportunity has become available for a Housing Assistant to help provide Administration support within a busy Social housing department. Acting as a first point of contact for support agencies, tenants or their representatives, you will provide information requested by other teams such as Legal, Purchasing, Income Collection Team and Compliance Liaising with local authorities, service commissioners and support agencies as required Inputting and maintaining tenant and property records

Main tasks and duties -

  • To prepare letters, reports, statistics and other documents using various information technology packages.
  • To maintain and update filing and information systems and records in the office.
  • To participate in the office cover rota, answering telephone calls and taking messages, receiving and dealing with visitors to the office in a courteous and helpful manner.
  • To accept and deal with telephone calls, emails and contacts via other mediums such as social media for housing management and maintenance issues.
  • Advise residents and prospective purchasers on all aspects of shared-ownership and market rent.
  • Maintain appropriate comprehensive records of residents to ensure an effective housing service.
  • To facilitate key handovers for properties



Essential Criteria:

  • Experience of working within housing is desirable
  • Providing clear information and answering questions both on the phone and via email
  • Computer literate in particular with Word and Excel
  • String Administration background


If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk