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Housing Assistant, Dorking

  • Job reference: 14941
  • Location: Dorking, Surrey
  • Job type: All
  • Area of Expertise: Housing Customer Service Officer
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Job description: Housing Assistant, Dorking

Service Care Solutions are currently recruiting for a Housing Assistant vacancy, for a Housing Association, in Dorking, Surrey. As a Housing Assistant based in Dorking it is essential that you have a current DBS on the update service. To be successful in this role you will have excellent administration skills, have a strong working knowledge of Microsoft Office, and be able to adapt quickly to bespoke systems. Any experience within a housing background will also be highly favourable as you will be supporting the Housing management team.

Key responsibilities in this role include:
-Produces routine letters, reports and other documents from standard templates
-To provide a high quality service to all residents as part of the Housing team, providing administrative support to team and wider colleagues.
-Acting as the first local point of contact and dealing with customer enquires taking ownership to ensure a resolution based approach to the query
-To ensure all records relevant to the role, whether computerised or manual, are accurate and up to date
-To maintain garage tenancy records, process lettings and terminations maximising income collection and liaising with colleagues on inspections
-Collate and present data relating to performance and other housing management functions as directed by Neighbourhood Officer or Housing Services Manager
-Participate in initiatives relating to housing management patch, supporting the wider agenda and strategies of Circle Housing
-To assist in arrangements for local community and resident involvement meetings and events
-Previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service

This is a full-time vacancy on a three-month contract, running until the end of October.

Please ensure you have a current DBS before applying

Service Care Solutions are a specialist social housing recruitment company. Why work with Service Care Solutions? -
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
Service Care Solutions also offers a £250 referral bonus. So if you know of anyone suitable for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you are interested, please contact Lee McMillan at Service Care Solutions on 01772 208966 or email