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Housing Assistant

  • Job reference: jt0012
  • Location: Hammersmith and Fulham, London
  • Job type: Temporary
  • Area of Expertise: Domestic and Support Services
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Job description: Housing Assistant, Hammersmith + Fulham

An exciting opportunity has arose working in Hammersmith and Fulham as a Housing Assistant, this will require the individual to be the first point of contact for people who are either homeless or at risk of becoming homeless, this could be in person, by phone or email. Carrying out initial enquires and referring to other agencies or services is key to providing an effective and efficient working practice.

The Role
Your key duties within the role will include the following:
*Being first point of contact for people using the service
*Deal with enquires through telephone, email and referral
*Ensure suitable verification and supporting documents are provided, approved and correctly indexed
*Carry out initial questioning in order to correctly ascertain someone's homelessness status
*Manage customer expectations
*carry out other duties consistent with the job purpose as may arise from time to time
The Candidate
To be considered for this role you must have experience within front line customer service, with a strong understanding of homelessness and issues that can create homelessness. A good understanding of the role local authority's play in this sector.
The Contract
This is a contact starting ASAP up to 29th March 2019, working 36 hours per week, Monday to Friday.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.