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Housing Customer Care Officer - Nottingham

  • Job reference: SJP150
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: I am currently recruiting for a Housing Customer Care Officer working for a large Housing Association based in Nottingham. This is a full time role working 37.5 hours a week Monday to Friday 9:00am to 5:30pm. There is some flexibility on times.

You will be responsible for managing the customer care complaints inbox and tracking queues within the CRM system. There is minimal phone work involved in this role as the majority of the role involves looking through complaints coming in and interpreting the information, and providing responses.

We are looking for a candidate that has experience of working within a Housing Association or a Housing Division within a Local Authority. It would be beneficial to have worked within complaints previously or have a knowledge of how to deal with complaints.

If interested please call Sam at Service Care Solutions on 01772 208 966 or email your CV to samantha.park@servicecare.org.uk