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Housing Needs Officer

  • Job reference: jt0030
  • Location: Slough, Berkshire
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: Housing Needs Officer, Slough
A Berkshire council are recruiting for a Housing Needs Officer based in Slough. This role will require the individual to deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services. The use every available resource to tackle housing need and prevent homelessness in accordance to relevant legislation, policies and procedures. To contribute to the development, cohesion and integration of the wider housing service.

The Role
Your key duties within the role will include the following:
-Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers
-Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs
-Provide good quality housing advice to all, including, public, tenants, licensees, landlords and homeseekers regarding their legal rights and available options related to their housing using a holistic approach
-Identify and respond proactively to every home seeker who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness
-Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards
-To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Needs Manager or Team Leader.
-To ensure every registered home seeker receives confirmation of their housing opportunities and are assisted in making informed choices
-Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts.
-Carry out home visits to assess accuracy of homelessness applications and take a proactive approach to tackle housing needs and homelessness
-To maintain accurate, written and computerised records, reports and other monitoring information
-To maintain clear referral processes with other agencies for additional specialist advice/support needs
-Participate in the delivery of an out of hours service
The Candidate
To be considered for this role you must have experience of working in housing advice, homelessness or tenancy relations roles as well as providing services to a diverse client group. An in-depth knowledge of current housing, immigration and related legislation, case law, policies and good practices within the private rented sector.

The Contract
This is a temporary contact starting 21st January 2019 to 26th April 2019, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.