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Housing Needs Officer

  • Job reference: JT51
  • Location: Slough, Berkshire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Needs Officer, Slough
A Berkshire based council are recruiting for a Housing Needs Officer based in Slough. To deliver a high quality and customer focussed housing needs service, including housing advice and homelessness services. Including -
*Housing Advice
*Homelessness Prevention
*Housing Needs Assessment

The Role
*Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers
*Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources
*Provide good quality housing advice to all, including, public, tenants, licensees, landlords and homeseekers regarding their legal rights and available options related to their housing using a holistic approach.
*Identify and respond proactively to every home seeker who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness
*Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards
*To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Needs Manager or Team Leader.
*To ensure every registered home seeker receives confirmation of their housing opportunities and are assisted in making informed choices
*Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts, and other related legislation.

The Candidate
To be considered for this role you must have:
*Experience of working in Housing Advice, Homelessness or Tenancy Relations role.
*Experience of providing services to a diverse client group, managing difficult and vulnerable customers professionally and effectively, within the context of a front line customer focused service.
*Knowledge of current housing, immigration and related legislation, case law, policies and good practice. Including Protection from Eviction Act 1977, relevant Housing Acts and Homelessness Acts



The Contract
This is a temporary contact starting ASAP for a 3 month period, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.