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Housing Officer

  • Job reference: 15451
  • Location: East London
  • Job type: Temporary
  • Area of Expertise: Domestic and Support Services
Job description: Housing Officer - Waltham Forest

I am currently recruiting for a housing officer in the Waltham Forest area of East London, this is a full time position working Monday - Friday 9am - 5.30pm

The main purpose of this role is to support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

Key Responsibilities

To deliver a responsive customer focused housing management service to residents and prospective residents.

To increase resident satisfaction and ensure services are delivered in an efficient and cost effective manner.

To work with other agencies/partners to identify, learn from and produce action plans to resolve housing issues

To represent Waltham Forest Housing to residents, members of the public and outside agencies and form effective working relationships and use the opportunity to increase the perception of others of the value of Waltham Forest Housing.

To identify residents with particular support requirements (including elders, people with disabilities, drug & alcohol issues and mental ill health) and referring them to appropriate voluntary and statutory agencies. To liaise closely with agencies providing support services to maintain a high quality and efficient and practical service to residents. Representing the service at case conferences as required preparing action plans to support vulnerable tenants and undertake regular monthly visits.

To implement Waltham Forest Housing's policies and procedures in relation to housing management and recognise situations in which those policies are appropriate

Dealing sensitively and effectively with allegations of anti-social behaviour including harassment, domestic violence and severe nuisance and taking appropriate action. To liaise with statutory and other agencies to support tenants.

If your interested in this role and would like more information please call Kelly at Service Care Solutions on 01772 208966 or email