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Housing Officer

  • Job reference: 19347
  • Location: South East London, London
  • Job type: All
  • Area of Expertise: Housing Professionals
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Job description: Housing Officer, Greenwich
A large housing association are recruiting for an experience Housing Officer to join their team on a permanent basis, covering a patch in Greenwich.

The Role
The focus of the role is to own and manage the customer relationship, providing innovative mixed tenure landlord services within a patch which meet individual and community needs.
This will involve taking ownership for a patch of properties and working with customers to ensure efficient tenancy and leasehold management including; letting empty homes, income maximisation and arrears management, setting service charges, resolving anti-social behaviour and managing casework, ensuring customers' homes are safe in relation to gas and fire safety and repairs are carried out effectively, undertaking estate inspections and delivering agreed actions
*Working proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord
*Proactively supporting team members to deliver seamless services in line with the Corporate Strategy
*Delivering improved performance on key indicators including customer satisfaction, letting empty homes, post inspections, estate inspections and income collection

The Candidate
To be successful in the role, you will be an experienced Housing Officer with knowledge and experience of tenancy and leasehold management and the legal framework surrounding this.

How to Apply
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/