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Housing Officer - Liverpool

  • Job reference: LMCRIVLIV1
  • Location: Liverpool, Merseyside
  • Job type: Temporary
  • Area of Expertise: Supported Housing Officer
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Job description: One of the largest housing associations within the UK is recruiting in Liverpool for a Housing Officer to handle the tenancy management service, dealing with a range of tenancy and estate management issues including anti-social behaviour, across supported and sheltered schemes

The Roles
The focus of this role is to provide an effective and flexible housing management service (independently or supporting housing officers in the team), which can include estate management, sign up of new tenancies, tenancy support and management, nuisance and anti-social behaviour, assistance with rent arrears and service charge management and resident involvement
In the position, you will have the following tasks and responsibilities:
*Ensuring occupancy targets are met, through lettings and refurbishments of properties.
*Meeting rent collection and arrears targets.
*Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
*Adhering and assisting in the management of the schemes allocations procedure
*Monitoring and meeting relevant health and safety standards in properties.
*Carrying out day-to-day administration duties.
*Assisting in the monitoring of service contracts.
*Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective.
*Monitoring the schemes meet planned maintenance programmes and that on-site delivery is well managed and in line with customer requirements.
*Delivering high standards of housing management and ensuring that the service is meeting best practice.
*Promote and encourage a high level of client involvement, consultation and communication.
*Delivering a high standard reception service across all services/ properties.
*Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections.
*Monitoring and reducing issues of anti-social behaviour within services.
*Clearly communicating tenant responsibilities and tenancy compliance.
*Working with colleagues to maintain good links with the local neighbourhood.
*Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.
The Candidate
To be considered for this role, you will require strong experience working in tenancy and estate management, and be able to handle complex and confrontational ASB issues. Due to COVID-19 you must also be in a position to work from home - the office is currently closed and unlikely to open again before September - the role will be primarily working from home with increasing patch visits with PPE / Social Distancing etc

The Contract
This is a full time role, Flexible working of 35 Hours Per week - 8am - 8pm Mon - Fri on a 3 month contract. There is a chance the role could be extended.

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 discuss the role in more detail.