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Housing Options Duty Officer

  • Job reference: JT64
  • Location: Shrewsbury, Shropshire
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Options Officer, Shropshire

A Shropshire based council are recruiting for a Housing Options Officer to provide housing advice and assistance to prevent homelessness, investigate Homelessness applications and deciding on nominations and allocations to permanent housing.

The Role
Your key duties within the role will include:
*To offer advice and assistance to applicants to enable them to maintain their accommodation and/or prevent homelessness either in person, on the telephone or in writing.
*To contribute towards the prevention of homelessness by giving appropriate housing advice to applicants, to include the Common Housing Register, Mutual Exchange, Transfers, Help to Buy, Shared Ownership
*To assist applicants in accessing privately rented accommodation by liaising with private landlords, inspecting properties, dealing with initial Housing Benefit forms and administering the Threshold Loan, Rent Deposit Guarantee and Discretionary Housing Payment Schemes.
*To give appropriate advice to maximise income, including advice around welfare benefits, Housing Benefit and Discretionary Housing Payments, to conduct benefit calculations as appropriate and to give advice on changes being implemented as part of the Welfare Reform.
*To provide wide-ranging housing advice on the law relating to landlord and tenant relationships, prevention of eviction, harassment, anti-social behaviour, disrepair, domestic violence, grants and proactive housing advice on a range of other issues.
*To provide excellent standards of customer service at all times.
*To maintain confidentiality, particularly when handling sensitive personal information regarding applicants' details, in accordance with the Council's confidentiality policy and protocol, acting at all times within the highest standard of professional practice.
*To attend multi-agency case conferences and meeting to represent the Housing Service. These may include Child Protection Conferences, Sings of Safety meetings, discharge planning meetings, the Young Persons Housing Panel, the Integrated offender Management meetings, the Mental Health Housing Panel, the Homelessness Forum, the Rough Sleepers Task and Targeting Group, MARAC, MAPPA and other meetings as and when necessary.
*To liaise with outside organisations, including the Citizens Advice Bureau, the Department for Work and Pensions, Shelter, the Police and schools on issues relating to Main Duties and Responsibities housing applications and homelessness.
*To conduct home visits and attend professionals meetings in order to verify information regarding an applicant's housing need.
*To support applicants with defending possession proceedings in court and assist with preparation of their file for review by the judge.
*To determine Homelessness Applications from applicants who are homeless or threatened with homelessness under Part VII of the Housing Act 1996, placing in suitable temporary accommodation and discharging the full duty, where appropriate.
*To maintain a high level of professional knowledge of current legislation and best practise/case law.

The Contract
This is a contact starting ASAP with contract length of 8 weeks, working 37 hours per week, Monday to Friday.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.