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Housing Options Officer

  • Job reference: 17825
  • Location: Newton Abbot, Devon
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Options Officer (Homelessness), Newton Abbot
A Devonshire based local authority are recruiting for a Housing Options Officer to provide a high-quality homeless prevention, advice and assistance service to households who are homeless or threatened with homelessness, as well as processing applications.

The Role
The Focuses within this role will include:
-Prevention of Homelessness: Respond effectively to threatened homelessness through the use of mediation, conciliation, advice or advocacy on legal rights or by seeking to secure access to alternative accommodation or identification of other solutions.
-Liaise proactively with Private and Social Landlords, Empty Homes Service and other sources to match customers to available housing opportunities. To provide clients with alternative options such as low cost home ownership.
-Refer customers to the Homelessness Assessment Officer where homelessness cannot be prevented and the household wishes to pursue an application under Part VII, Homelessness Act 1996 (as amended).
-Advice & Assistance: Provide a comprehensive, person-centred advice & assistance service to all applicants.
-Home visits: Visit clients at home as part of carrying out enquiries preventing homelessness or other issues such as verification of fraud and/or outreach.
-Casework: Be responsible for own caseload of homeless prevention cases, providing a casework service to private tenants, owner occupiers and other tenures. Advising and advocating on legal rights, housing and welfare benefits and other related legislation with the aim of preventing or deferring homelessness and promoting alternative options to social housing.
-Enquiries and Part VII casework: Interview and carry out initial enquiries into homeless applications to establish what duties the Council may have under Part VII Housing Act 1996 and other legislation. Ensure cases are referred promptly and with appropriate information and documentation.
-Ensure that all applicants are fully aware of the local housing supply and conditions, the full range of housing options open to them and that they are kept informed of progress in their case. Meet all statutory, corporate and local deadlines and targets.
-Referrals: Proactively identify support needs and refer applicants to support services such as floating support, specialist agencies (e.g.: mental health, substance abuse etc). Refer clients for advice on multiple debt problems.

The Candidate
To be successful in this role it is essential that you have solid working experience of the Housing Act 1996, Parts VI & VII and the Homelessness Act 2002, landlord & tenant legislation and other relevant immigration and social welfare legislation. You must be able to work in a pressurised environment and be able to carry a case load. A Level 3 Housing Qualification, or equivalent, will be highly beneficial to your application.
Due to the nature of the clients you will be working with, you will require a basic DBS within the last 12 months.

The Contract
This is an initial 6 week contract, with a good chance of being extended. The role is full time, working 37 hours per week.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/