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Housing Options Officer

  • Job reference: 18559
  • Location: Leicester, Leicestershire
  • Job type: All
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Options Officer - Leicester
I am currently recruiting for a housing Options Officer with strong experience of using Northgate or HOPE and a minimum of 12 months homelessness experience, including interviewing and writing Section 184 decision letters.

The Role
In this role you will be responsible for assessing customers' housing needs and wishes in line with the Homelessness Reduction Act 2017, producing and agreeing a personalised housing plan which you will keep under regular review until a long-term, sustainable housing solution is secured.
-In line with the Homelessness Reduction Act 2017 produce and agree personalised housing plans for customers which outline personal sensitive information, prioritising pro-active steps to prevent homelessness in the first instance.
-Manage a caseload of customers, working with each to offer an individual and empowering service to customers in housing need, encouraging customers to choose from a range of viable options and keeping each personalised housing plan under regular review.
-Work across the Housing Solutions Service and, in particular, with colleagues in the Temporary Accommodation and Private Rented Sector Teams to ensure the timely provision of interim accommodation and expediency of affordable private rented sector accommodation as a long-term prevention or relief of homelessness.
-Conduct interviews with applicants under Part VII of the 1996 Housing Act as amended to undertake comprehensive investigations of both housing advice and homeless approaches in accordance with statutory legislation, guidance and good practice and compile long detailed S184 decisions which require lengthy periods of concentration

The Candidate
In order to apply for this role, you must have 12 months experience within homelessness and have strong knowledge of interviewing and writing decision letters. You will also need to be able to use Northgate or HOPE and have a strong understanding of The Housing Act 1996 and Homelessness Reduction Act 2017.

The Contract
This is a full time role, working 37 hours per week. The contract is initially for three months to ease an increase in work, but does have the option to extend further.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…