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Housing Options Officer

  • Job reference: RLC495
  • Location: Rugby, Warwickshire
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: Job title - Housing Options Officer
Location - Rugby, CV22
Contract - Temporary ongoing
Hours - Full time 37 hours per week
Start Date - August 2020

The Role Summary
*To prevent homelessness by providing housing information, advice and assistance to customers across all housing tenures.
*To develop links with partners in order to identify suitable accommodation for customers approaching the Housing Options Team.
*To increase housing options for people who are homeless or at risk of becoming homeless.

Your key duties within the role will include:
*To offer advice and assistance to applicants to enable them to maintain their accommodation and/or prevent homelessness either in person, on the telephone or in writing.
*To contribute towards the prevention of homelessness by giving appropriate housing advice to applicants, to include the Common Housing Register, Mutual Exchange, Transfers, Help to Buy, Shared Ownership
*To assist applicants in accessing privately rented accommodation by liaising with private landlords, inspecting properties, dealing with initial Housing Benefit forms and administering the Threshold Loan, Rent Deposit Guarantee and Discretionary Housing Payment Schemes.
*To give appropriate advice to maximise income, including advice around welfare benefits, Housing Benefit and Discretionary Housing Payments, to conduct benefit calculations as appropriate and to give advice on changes being implemented as part of the Welfare Reform.
*To provide wide-ranging housing advice on the law relating to landlord and tenant relationships, prevention of eviction, harassment, anti-social behaviour, disrepair, domestic violence, grants and proactive housing advice on a range of other issues.
*To provide excellent standards of customer service at all times.
*To maintain confidentiality, particularly when handling sensitive personal information regarding applicants' details, in accordance with the Council's confidentiality policy and protocol, acting at all times within the highest standard of professional practice.
*To investigate medical or social circumstances through liaison with medical professionals, Social Services, the Community Mental Health Team and other professionals in health and social work.
*To attend multi-agency case conferences and meeting to represent the Housing Service. These may include Child Protection Conferences, Sings of Safety meetings, discharge planning meetings, the Young Persons Housing Panel, the Integrated offender Management meetings, the Mental Health Housing Panel, the Homelessness Forum, the Rough Sleepers Task and Targeting Group, MARAC, MAPPA and other meetings as and when necessary.
*To liaise with outside organisations, including the Citizens Advice Bureau, the Department for Work and Pensions, Shelter, the Police and schools on issues relating to Main Duties and Responsibities housing applications and homelessness.
*To conduct home visits and attend professionals meetings in order to verify information regarding an applicant's housing need.
*To support applicants with defending possession proceedings in court and assist with preparation of their file for review by the judge.
*To determine Homelessness Applications from applicants who are homeless or threatened with homelessness under Part VII of the Housing Act 1996, placing in suitable temporary accommodation and discharging the full duty, where appropriate.
*To maintain a high level of professional knowledge of current legislation and best practise/case law.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to