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Housing Options Support Officer

  • Job reference: ASR024
  • Location: Bolton, Greater Manchester
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Job Title: Housing Options Support Officer
Location: Bolton
Contract: Temp: 3 Months +
Hours: Full Time

A Housing Association in Bolton are looking for a Housing Options Support Officer to join them on initially a temporary basis. The Housing Options Support Officer will be responsible for providing administrative and clerical support for the Housing Options & Advice Services.

The Role
The successful candidate will be expected to;

*Administer and process applications and receive and process expressions of interest from customers for available homes.

*To provide general advice and guidance regarding choice based lettings and related services and provide customers with a range of housing options.

*To provide reception, administrative and clerical support services and to assist in the provision of an efficient, effective and caring service.

*To advise customers on the re-housing process, the current availability of accommodation and other options open to customers and ensure appropriate signposting / referral to a range of other agencies in order to meet the needs of the customer including Housing Options and Advice and council services, partner landlords, housing and other related services as appropriate.

The Candidate
To be considered for this role you must have;

*Ability to understand and use complex IT, equipment and software for a range of purposes and to input and retrieve information/data accurately and efficiently

*Ability to respond to enquiries providing clear advice, present options and offering assistance as necessary

*Ability to extract relevant information and gather collate & present monitoring information and data

*Experience of clerical/admin work

*Experience dealing with vulnerable customers

*Knowledge of Housing, homelessness issues and access to social housing

If you're interested in the role please reply to the advert or give me a ring on 0 1 7 7 2 2 0 8 9 6 6 and ask for Ashlee.