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Housing Options Support Officer

  • Job reference: JT0081
  • Location: Hailsham, East Sussex
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
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Job description: We are looking to recruit a Housing Options Support Officer for an East Sussex based Local Authority. The main activities of the role will include dealing with a range of customer enquiries, offering service support and ensuring service development.

The Role
To provide and maintain a high quality and reliable service to customers seeking access to housing options services and other Council services. To administer Council systems and provide administrative and clerical support to other staff within the authority, and to carry out specialist housing functions as required.
Your key duties within the role will include the following:
Customer Enquires
-To provide 'first point of contact' for the Housing Options team - receive, record, administer and process enquiries from members of the public and others in connection with the Housing Options service.
-To maintain accurate records relating to customer enquires, to organise work patterns to respond to customer needs
-To communicate with customers and ensure that all accurate and relevant information is elicited from and received by customers and others making enquiries of the councils service
-To develop positive personal image to customers and respond with empathy to customers' needs whilst managing customer expectations
Systems
-To administer all departmental and Council wide systems for service provision and monitoring. To include all systems for homelessness, housing advice, housing register and lettings, updating of customer records and housing applications, complaints register and other systems responsible for monitoring Homelessness and Housing register.
-To be responsible for maintenance of accurate records, to include customer enquiries, files, file notes, written correspondence and electronic communications
Service Support
-To provide clerical and administrative support to housing options officers and allocations officers and to ensure delivery of service standards to customers
-To deal with and distribute post on behalf of the housing service, log all post correspondence for the housing options team and disseminate to relevant staff



The Candidate
To be considered for this role you must have experience of dealing with customers in a front line social housing or similar local authority environment. Experience of working in a local authority allocations or homelessness team would be advantageous. A Practical, working knowledge of housing advice, homelessness or allocations

The Contract
This is a temporary contact starting 17th June 2019 to 30th September 2019, working 37 hours per week.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.